How Organizations can Benefit from the Innovations in RPA

However, most organizations today are attempting to address all verticals and industries at a time, thus trying to develop an all-in-one solution. Given the idiosyncrasies within every vertical, a comprehensive solution can be 80 percent effective at the most, whereas a solution that focuses on a particular industry can attain even 100 percent success. For the successful creation of an all-encompassing solution in the future, companies from different verticals need to collaborate and work together toward developing RPA applications that can be shared across industries.

Furthermore, with the creation of numerous applications, RPA is going to be a game-changer, impacting the entry-level jobs that have historically been in abundance. With a significant decrease in these jobs, junior-level finance staff along with contact center employees will be replaced by RPA integrated with artificial intelligence (AI). This trend is why Tech Leaders is engaged with the Ministry of Education and schools to review the possibility of a conference that is designed for the next generation of New Zealand’s workforce. The aim is to discuss the realities of the next 3-5 years of employment to not only those who will be leaving education looking for work but also their communities (parents and relatives) and the educators themselves. These three stakeholder groups are the neediest when it comes to understanding the impact of RPA on the future of work.

What advice would you give to your fellow CIOs with regard to their approach toward various innovations in the RPA space?

My first and foremost advice would be to follow the six digital principles by the TechLeaders group. With no approach similar to the other, these principles not only guide organizations throughout their digital transformations but also help them remain competitive in the market. By helping businesses and government agencies commit to digital transformation while aligning with these principles, more efforts can be focused on areas that create the most value.

We are also developing a level down to the principles, which is a guide to implementation. The overall aim is to lower the cost of innovation as well as digital transformation by sharing these valuable principles.

What are the challenges associated with the implementation of RPA and what steps need to be taken in order to overcome these challenges?

Being aware of the human impact on digital processes and directing more energy toward helping people leverage the opportunities that automation provides is crucial. I am the chairman of a group of New Zealand’s leading technologists called TechLeaders. We are a network of influential technology leaders from a number of major organizations throughout many sectors in New Zealand. We have created a set of principles to guide organizations through their digital transformation journey, of which the last principle is called “commit to life-long learning.” This principle implies that the digitization of numerous processes including RPA mandates organizations to promulgate a culture wherein employees are continually learning and upgrading their knowledge.

Digitization has also led to a decrease in time that employees spend fulfilling their current role, which means that employees are now more transient. It has never been so important for companies to regularly train their existing employees to employ the latest technologies and in turn, reap the maximum benefits of both the digitized RPA as well as the employees’ loyalty. The loyalty of an employee will become more and more important as the digital revolution breaks down the barriers of the company and introduces more and more third parties to deliver value to the customers. Furthermore, with many new RPA products turning out to be immature, organizations must lay more emphasis on the quality of the RPA process in order to generate more business value.

Based on your experience as the Group CIO of Transaction Services Group, how do you foresee the future of RPA?

Organizations need to focus on developing industry-specific RPA applications including technologies that are compliant with the regulations in a particular vertical. However, most organizations today are attempting to address all verticals and industries at a time, thus trying to develop an all-in-one solution. Given the idiosyncrasies within every vertical, a comprehensive solution can be 80 percent effective at the most, whereas a solution that focuses on a particular industry can attain even 100 percent success. For the successful creation of an all-encompassing solution in the future, companies from different verticals need to collaborate and work together toward developing RPA applications that can be shared across industries.

Furthermore, with the creation of numerous applications, RPA is going to be a game-changer, impacting the entry-level jobs that have historically been in abundance. With a significant decrease in these jobs, junior-level finance staff along with contact center employees will be replaced by RPA integrated with artificial intelligence (AI). This trend is why Tech Leaders is engaged with the Ministry of Education and schools to review the possibility of a conference that is designed for the next generation of New Zealand’s workforce. The aim is to discuss the realities of the next 3-5 years of employment to not only those who will be leaving education looking for work but also their communities (parents and relatives) and the educators themselves. These three stakeholder groups are the neediest when it comes to understanding the impact of RPA on the future of work.

What advice would you give to your fellow CIOs with regard to their approach toward various innovations in the RPA space?

My first and foremost advice would be to follow the six digital principles by the TechLeaders group. With no approach similar to the other, these principles not only guide organizations throughout their digital transformations but also help them remain competitive in the market. By helping businesses and government agencies commit to digital transformation while aligning with these principles, more efforts can be focused on areas that create the most value.

We are also developing a level down to the principles, which is a guide to implementation. The overall aim is to lower the cost of innovation as well as digital transformation by sharing these valuable principles.