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By Agustinus Nalwan, carsales Technical Development Manager - AI & Machine Learning, Product & Technology
Artificial Intelligence (AI) and Robotics Process Automation (RPA) are no longer just buzzwords, they are hot discussion topics at conferences, many research papers have been written about them, and third-party vendors have already built tools and services to help companies acquire these capabilities.There are fundamental reasons why RPA should be implemented by an organisation. AI, which is responsible for the success of RPA, enables an organisation to perform tasks faster with less human effort, at lower costs and with a better quality outcomes – most of the time. For example, an insurance company could use a chat-bot and a recommendation system powered by AI to personalise an insurance quote 24/7, which may help to reduce operational costs. AI technology also enables smaller organisations to deliver the same bandwidth. In fact, the bigger you are, the more alert of smaller players you should be. At carsales, even though we are the largest online automotive, motorcycle and marine classifieds business in Australia, we are always actively monitoring our competitors, big and small.
AI technology also enables smaller organisations to deliver the same bandwidth